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QSAR Toolbox: Known issues

1. [15.02.2018] Issue: The Toolbox Client cannot connect to the QSAR Toolbox Windows service.

The error log shows:
StructureMap.Building.StructureMapBuildException: Failure while building 'Lambda: new Database(value(LMC.Toolbox.Server.StartUp.StructureMapBootstrap+<>c__DisplayClass35).connectionStringName)'.


Fix:
  1. Go to Toolbox server's Bin folder (default folder C:\Program Files (x86)\QSAR Toolbox\QSAR Toolbox 4.2\Toolbox Server\Bin).
  2. Delete the ToolboxServerWindowsSvc.exe.config file
  3. Rename a copy of ToolboxServerApp.exe.config to ToolboxServerWindowsSvc.exe.config. Make sure you don't just rename the original file.
  4. Restart the service.
2. [01.03.2018] Issue: Toolbox server cannot connect to PostgreSQL database when server application and PostgreSQL are deployed on separate machines.

The error log shows:
Npgsql.PostgresException: 28000: no pg_hba.conf entry for host "<IP Address>", user "qsartoolbox", database "EpiReports42".
This happens when the QSAR Toolbox Server is installed on one machine and the PostgreSQL database is deployed on a different machine. The PostgreSQL server would need to be configured to allow access to the deployed databases for the QSAR Toolbox Server Application.



Fix:
  1. Go to PostgreSQL server's Data folder (default folder C:\Program Files\PostgreSQL\9.6\data) and open the pg_hba.conf file.
  2. Add a line to the bottom of the file changing <ToolboxServerHost> to the IP address or hostname of the computer than is hosting the QSAR Toolbox Server.
  3. host       all           qsartoolbox       <ToolboxServerHost>   md5
  4. Restart the PostgreSQL service.
  5. Restart the QSAR Toolbox Server application/service.
3. [10.07.2018] You have a previous deployment of PostgreSQL server but don't know the password for it. You need to reset the PostgreSQL password.

Fix: Follow the instructions in this document.